Effective date: October 1, 2026
Please read these Terms of Service carefully before using Ava AI. These Terms govern access to and use of the Ava AI website, software-as-a-service platform, chatbot, dashboard, and related services.
Ava AI is a product and operating brand of Rao Industries (“Ava,” “Ava AI,” “we,” “us,” or “our”). For questions about these Terms, contact support@getava.in or +91 9491831026.
The following definitions apply throughout these Terms. Words used in the singular may include the plural and vice versa.
These Terms set out the rights and obligations that apply when you access or use the Service. By accessing, creating an Account, subscribing to a plan, deploying an Ava chatbot, or otherwise using the Service, you agree to be bound by these Terms and by Ava's Privacy Policy.
If you do not agree to these Terms, you must not access or use the Service.
You represent that you are at least 18 years old. Ava is intended for businesses and business users and is not intended for children.
If you use Ava on behalf of a company or other organization, you represent that you have authority to accept these Terms on its behalf.
When you create an Account, you must provide information that is accurate, complete, and current. You are responsible for maintaining the accuracy of information associated with your Account.
You are responsible for safeguarding your account credentials and for activity performed through your Account. You must not share credentials in a way that creates unauthorized access, and you must notify Ava promptly if you believe your Account has been compromised.
Ava may require additional verification or security controls when reasonably necessary to protect the Service or an Account.
You must not create or use an Account using a name, identity, trademark, or other identifier that you are not authorized to use.
Ava provides AI-powered customer-support and customer-conversation software intended to help businesses use their own business information to respond to customers. The Service may include website crawling, knowledge ingestion, AI-generated responses, website chatbot deployment, conversation management, lead capture, human takeover, usage controls, and other features.
Ava may add, modify, suspend, or remove features as the Service develops. Not every feature is available on every plan, and future or experimental functionality may be changed or withdrawn.
You retain ownership of Customer Data and other content that you submit to Ava, subject to the rights of third parties. Ava does not obtain ownership of Customer Data merely because the Service stores or processes it.
You grant Ava a limited, non-exclusive permission to host, store, process, transmit, index, secure, troubleshoot, and otherwise use Customer Data only as reasonably necessary to provide, protect, maintain, and support the Service.
You are responsible for ensuring that you have all rights, permissions, licenses, and lawful authority necessary to submit Customer Data to Ava and to use the Service with that data.
Ava uses artificial intelligence to process information and generate responses. AI-generated output can be inaccurate, incomplete, outdated, or unsuitable for a particular purpose.
Ava is designed to use customer-provided business information to ground responses, but Ava does not guarantee perfect accuracy or that every generated response will always reflect the most current information available.
You are responsible for reviewing and appropriately supervising AI-generated responses, particularly where an error could materially affect a customer, transaction, legal obligation, financial decision, safety issue, or other business-critical matter.
Ava does not use Customer Data to train or fine-tune general AI models. Operational analytics and customer feedback may be used to improve the SaaS product and business operations.
Where you provide a website to Ava for learning or crawling, you represent and warrant that you own, operate, or possess express legal authorization to crawl, extract, and index all target URLs and submitted content. Ava's website-learning functionality (powered by specialized crawling infrastructure including Firecrawl) is designed for publicly accessible content and is not intended to bypass authentication, paywalls, access controls, or other technical restrictions.
Ava acts strictly as a technical processor following your instruction. You agree to defend, indemnify, and hold Ava harmless from any third-party claims, copyright disputes, or website terms-of-service violations resulting from URLs or domains you instructed Ava to crawl.
Ava does not guarantee that every website will be crawled completely, that every page will be successfully indexed, or that website information will remain current after it changes.
You remain responsible for the accuracy and legality of information you instruct Ava to use for your business assistant.
You may use the Service only for lawful purposes and in accordance with these Terms. You must not:
Business Customers may deploy Ava on their websites or other supported customer-facing channels. When a Visitor interacts with such an experience, the Business Customer is responsible for its own customer relationship, notices, permissions, consent requirements, and use of Visitor information.
A Business Customer is responsible for determining whether and how automated responses are appropriate for its audience and business. Where human review is necessary, the Business Customer should maintain appropriate human oversight.
Ava processes Visitor information to provide the Service to the Business Customer and does not obtain ownership of the Business Customer's Visitor data.
Ava's standard subscription plans may include:
Ava may offer annual billing, discounts, coupons, promotional offers, or other temporary pricing arrangements. Prices and commercial terms may change from time to time. The price and terms shown at the time of purchase or otherwise agreed for a Subscription will govern that applicable billing period.
Promotional offers may be limited by time, eligibility, usage, plan, or other conditions. Unless expressly stated otherwise, a promotional offer does not create a permanent free plan.
Subscriptions are billed through the payment method and payment provider made available by Ava. Ava currently uses Razorpay for payment processing. Payment information entered into the payment provider's checkout is governed by the provider's applicable terms and privacy practices.
Ava does not intentionally store raw payment-card credentials such as full card numbers, CVV values, or expiry information in its own database.
You authorize the applicable payment provider to charge the applicable subscription fee at the beginning of each billing period and for any agreed renewal.
You may cancel a Subscription using the available cancellation controls in your Account or by contacting support@getava.in where applicable.
Cancellation generally prevents the next renewal. Your access will normally continue through the paid billing period unless the Service is suspended or terminated earlier under these Terms.
You are responsible for cancelling before the applicable renewal date if you do not wish the Subscription to renew.
If a subscription payment is unsuccessful, Ava may notify you and provide a reasonable period for you to update your payment information or otherwise resolve the outstanding amount before access is restricted or terminated.
If payment remains unresolved, Ava may suspend or terminate the affected Subscription and restrict access to associated paid features. Access may be restored after the applicable payment issue is resolved, subject to the current account and subscription state.
Ava offers a 7-day money-back guarantee for first-time subscribers. If Ava does not meet your business or operational requirements, you may request a 100% refund within seven days of your initial purchase.
For complete details regarding cancellation procedures, duplicate billing resolutions, refund eligibility, and payment gateway turnaround times (typically 5–7 business days via Razorpay), please review our dedicated Refund & Cancellation Policy, which is incorporated into these Terms by reference.
Ava aims to provide reliable and continuous access to the Service but does not currently guarantee a specific uptime percentage or service-level agreement unless separately agreed in writing.
If Ava experiences a material outage that substantially prevents use of the Service, Ava may temporarily pause or adjust affected subscription and billing operations and resume normal operations when the Service is restored. The treatment of subscriptions or billing during a material outage may depend on the nature and duration of the event.
Ava may provide refunds, credits, extensions, or other remedies in appropriate circumstances at its discretion, subject to applicable law and any separately agreed terms.
Customer Data is handled according to Ava's Privacy Policy. Subject to the Privacy Policy and applicable law, Ava intends to retain a customer's account and business data while the customer remains on the platform and to delete applicable inactive account data after one year of inactivity unless the customer requests continued retention or a lawful reason requires longer retention.
Customers may request deletion through support@getava.in. Deletion from active systems does not necessarily mean immediate deletion from encrypted backup copies maintained by infrastructure providers under their ordinary backup lifecycle.
Ava may suspend, restrict, hold, or terminate an Account or deployment when reasonably necessary to protect the Service, other users, or the public, to enforce these Terms, to address security concerns, or to respond to legal obligations.
Where Ava has a reasonable suspicion of unlawful or prohibited use, Ava may temporarily hold or restrict the affected Account or Service while it reviews the relevant circumstances.
Where there is sufficient evidence of unlawful or prohibited use, Ava may terminate the Account or affected deployment. Ava may also suspend or remove an Account, chatbot, content, or service when required by applicable law, court order, governmental direction, or other lawful authority.
Where reasonably possible and legally permitted, Ava may provide notice concerning the suspension or termination.
A customer may terminate its Account by discontinuing the Service and following the applicable cancellation process. Data handling after termination is governed by the Privacy Policy.
Ava and its licensors own all rights in the Service and its original software, interfaces, designs, features, documentation, branding, and other materials, except for Customer Data and other third-party materials.
These Terms do not transfer ownership of Ava intellectual property to you. You may not copy, reproduce, resell, modify, distribute, reverse engineer, or create derivative works of the Service except to the extent expressly permitted by these Terms or applicable law.
Ava trademarks, logos, and trade dress may not be used without prior written permission except where permitted by law.
If you provide suggestions, recommendations, ideas, bug reports, or other feedback about Ava, you grant Ava a non-exclusive, worldwide, royalty-free right to use that feedback to improve the Service without creating an obligation to compensate you. This feedback license does not transfer ownership of your Customer Data.
Ava relies on third-party providers for parts of the Service, including infrastructure, AI inference, email, payments, authentication, and website crawling. Third-party services are governed by their own terms and policies.
The Service may contain links to third-party websites. Ava does not control those websites and is not responsible for their content, availability, security, or privacy practices. You should review the terms and privacy policy of any third-party service you use.
Ava and its infrastructure providers may maintain backups for operational recovery and continuity. Ava takes reasonable measures intended to protect stored information, but does not guarantee that every backup will be error-free or that every item can always be restored successfully.
Customers are responsible for maintaining independent copies of information that they need to retain outside the Service.
You are responsible for using Ava in accordance with applicable laws and regulations and for determining whether additional legal, privacy, consumer-protection, sector-specific, or contractual requirements apply to your particular use of the Service.
Where you deploy Ava to interact with your customers or visitors, you are responsible for providing appropriate notices and handling requests from those individuals as required by applicable law.
To the maximum extent permitted by applicable law, the Service is provided on an “AS IS” and “AS AVAILABLE” basis, with all faults and defects, without warranties of any kind except where expressly stated in a separate written agreement.
To the maximum extent permitted by law, Ava disclaims warranties, whether express, implied, statutory, or otherwise, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
Ava does not warrant that the Service will meet every requirement, produce a particular business result, operate without interruption, remain error-free, crawl every website successfully, or provide perfectly accurate AI output.
Nothing in these Terms excludes or limits any warranty, right, remedy, or protection that cannot lawfully be excluded or limited under applicable law.
To the maximum extent permitted by applicable law, Ava's total aggregate liability arising out of or relating to the Service or these Terms will be limited to the total amount actually paid by the customer to Ava during the twelve months immediately preceding the event giving rise to the claim.
To the maximum extent permitted by applicable law, Ava will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, business opportunity, goodwill, or data, arising from or relating to the Service.
Nothing in these Terms excludes or limits liability that cannot legally be excluded or limited under applicable law.
To the extent permitted by applicable law, you agree to defend, indemnify, and hold Ava harmless from third-party claims, losses, liabilities, damages, costs, and reasonable expenses arising out of your unlawful use of the Service, your violation of these Terms, or Customer Data that you did not have the right to provide or process.
This obligation does not apply to the extent a claim is caused by Ava's own breach of law or other conduct that the law does not permit a customer to indemnify.
Ava will not be responsible for delay or failure caused by events beyond its reasonable control, including significant third-party provider outages, telecommunications failures, natural disasters, war, governmental action, widespread Internet failures, or other extraordinary events.
These Terms are governed by the laws of India, without regard to conflict-of-law principles.
Subject to applicable mandatory law, courts located in Hyderabad, Telangana, India will have jurisdiction over disputes arising out of or relating to these Terms or the Service.
Before commencing formal proceedings, you and Ava agree to make a reasonable effort to resolve a dispute informally by contacting support@getava.in and providing sufficient information to understand the issue. This informal process does not prevent either party from seeking urgent legal relief where legally available or necessary.
If any provision of these Terms is found to be invalid or unenforceable, it will be modified or interpreted to the minimum extent necessary to make it enforceable, and the remaining provisions will continue in effect.
A failure to enforce any provision of these Terms at one time does not waive the right to enforce that provision later.
Ava may update these Terms from time to time. For material changes, Ava may provide reasonable notice through the Service, website, email, or another appropriate method, where practical and legally required.
The updated Terms will become effective on the stated effective date. Continued use of the Service after that date constitutes acceptance of the updated Terms to the extent permitted by applicable law.
These Terms, together with the Ava Privacy Policy, the Refund & Cancellation Policy, and the Data Processing Addendum (DPA) (which is automatically incorporated by reference for all Business Customers processing personal data), constitute the complete agreement governing your use of the Service for the matters covered by them.
If a separately signed written agreement expressly conflicts with these Terms, the signed agreement will control to the extent of the conflict.
If you have questions, concerns, cancellation issues, refund requests, or statutory grievances relating to these Terms or the Service, contact: